Booking terms & cancellation

Last updated: 9 October 2026

Most of our tours are package travel. These terms follow Spanish package travel law. Before you book, we will also give you the official standard information form for package travel.

How booking works

  • You send a booking request through our website. No payment is taken at this step.
  • We check availability and reply within 24 hours on working days with a written offer, including the final price.
  • Your booking is confirmed when you accept the offer and pay the deposit.

Prices and payment

  • Prices are per person in euros (€), based on two people sharing a room, unless stated otherwise.
  • Deposit: 20% of the total price, to confirm your booking.
  • Balance: due 45 days before departure. If you book later than that, the full amount is due at booking.
  • Local tourist taxes (for example in Catalonia and the Balearic Islands) are paid directly at the hotel unless we state otherwise.
  • Price changes: we may change the price after booking only to reflect changes in fuel costs, taxes or exchange rates, and no later than 20 days before departure. If the increase is more than 8%, you may cancel and receive a full refund.

If you cancel

You can cancel at any time before departure by writing to avestatravelagency@gmail.com. These cancellation fees cover our real costs:

  • More than 60 days before departure: 10% of the total price
  • 60–30 days: 25%
  • 29–15 days: 50%
  • 14–3 days: 75%
  • Less than 72 hours, or no-show: 100%

Luxury, private and yacht tours may have stricter fees because of supplier conditions. We will tell you the exact fees in your offer. You can cancel without paying any fee if unavoidable and extraordinary circumstances at the destination (for example a natural disaster or a serious safety risk) significantly affect your trip. Refunds are paid within 14 days.

Changes and transfers

You can ask to change your dates or tour; we'll do our best, and costs may apply. You can transfer your booking to another person if you tell us at least 7 days before departure. Any extra costs from suppliers will be charged.

If we cancel or change your trip

If a group tour doesn't reach the minimum number of travellers, we may cancel it. We will tell you at least 20 days before departure for trips of more than 6 days, 7 days before for trips of 2–6 days, and 48 hours before for trips shorter than 2 days. If we must make a major change, you can accept it, choose another tour, or cancel with a full refund. In both cases, you receive a full refund within 14 days if you don't take an alternative.

During your trip

We are responsible for providing all the services in your package. If something goes wrong, contact your guide or call us on +34 648 000 033 straight away so we can fix it. Travel insurance is strongly recommended. It should cover cancellation, medical costs and repatriation.

Insolvency protection

TRIPTO X VENTURES, S.L. has an insolvency guarantee: [pending]. If we become insolvent, your payments are protected and, if needed, your return home is covered.

Complaints

Send complaints to avestatravelagency@gmail.com. If we can't resolve your complaint, you can also use the consumer arbitration system in Spain.